Working as a Mediator

A common question that prospective mediators often ask is, “Where can I find work as a mediator?” The answer to that question varies based on a few factors.

Many mediators choose to work as independent contractors, offering their mediation services directly to businesses or individual clients. On the other hand, some mediate in employee roles. For instance, Family Dispute Resolution Practitioners are often employed by organisations similar to Relationships Australia or other entities that oversee the network of Family Relationship Centres across Australia.

NMAS Mediators, accredited under the National Mediation Accreditation System, can find employment with large organisations and government-funded bodies, such as schools, hospitals, and institutions where conflicts frequently arise. Additionally, they may work in courts, tribunals, ombudsman offices, or similar entities, either as mediators or in triage roles.

It’s worth noting that mediation skills are not limited to the role of a mediator alone. Many customer-facing positions, complaint-handling roles, and similar jobs often require mediation or general dispute-resolution skills as part of the job description. These roles can serve as valuable stepping stones for individuals transitioning into dispute resolution as a new career path.