International Event Video - Active Listening and Clean Questions


Did you miss the event or want to review? 

Join Joanne Law, Director of Mediation Institute in Australia, and Maina Migwi, CEO of Suluhu Mediation Center in Kenya, for an in-depth joint presentation on basic mediation concepts. This session delves into the skills of active listening and clean questioning, emphasising their importance in mediation. Joanne and Maina discuss the significance of being present, avoiding assumptions, and understanding the nuances behind clients’ words.
 
They also share practical exercises and resources to sharpen your mediation skills while fostering an inclusive and respectful dialogue. Don’t miss learning critical techniques that enhance your mediation practice!
 
 
00:00 Introduction and Welcome
00:55 Meet the Facilitators
01:41 Importance of Active Listening
03:54 Techniques for Effective Listening
05:44 Challenges in Active Listening
10:34 Introduction to Clean Questioning
16:07 Benefits and Examples of Clean Questioning
23:00 Interactive Exercise on Clean Questioning
25:46 Conclusion and Next Steps
 
 

Copy of the Presentation

You can download a PDF version of the presentation here. The presentation was used in the Video above and covers the concepts of Active Listening and Clean Questioning.
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Copy of the activity

You can download the activity instructions here if you are interested in running it with your group or team.
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Recognised Mediator Accreditation Body (RMAB) and Complaint Handling Body

Mediation Institute is a Recognised Mediator Accreditation Body (RMAB) and Complaint Handling Body for Mediator, Family Dispute Resolution Practitioner and Family Group Conferencing Facilitator Members. We provide Complaint Handling Services for Education Providers. 

Acknowledgement of Country

Mediation Institute acknowledges the Traditional Owners of country throughout Australia and recognises their continuing connection to land, waters and community. We pay our respect to first nations peoples their cultures, and to the Elders past, present and emerging. 

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Tel: 1300 781 533

ABN 43 166 175 962 | NZBN 94 290 510 103 00

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