The course includes the following content:  

• Introduction to the COT – certificate of training expectations, introductions and coordination 

• Online Mediation Facilitation (Zoom Training) 

• Introduction to Role Plays – role play etiquette, how to participate and schedule for your course 

• The AMDRAS System – a complete overview of the Standards and expectations of an Accredited Mediator AMDRAS 

• The Dynamics of Conflict – a comprehensive training on conflict theory and models, bias and perspective taking 

• Ethical Dispute Resolution – including the obligations we have as mediators under AMDRAS, other dispute resolution models and legislative contexts  

• Pre-Mediation – theory, process and practice including practical training  

• Mediation – the mediation process step by step looking at what, why and how to facilitate the mediation process. Includes practical training.  

• A deeper dive into mediator skills – this model starts introducing advanced communication and facilitation skills as you move through your role plays you’ll be able to deepen and refine your skills with detailed explanations and models  

To participate effectively in the course, you will need to use the following technology: 

• Computer: A reliable computer (PC or Mac) capable of running video conferencing software.  

• Internet: Stable internet connection with a minimum speed of 10 Mbps for smooth video sessions and a quiet space to participate in role plays and tutorials. Maximum duration is 2 hours.  

• Video Conferencing Software: To access all the tools you need when running a simulated mediation, you will need to register and download a free version of Zoom www.zoom.us 

• Audio/Video Equipment: A functioning webcam and microphone are essential for participation in online role plays.  

The course contains recorded video lectures and guides as well as the written materials but we encourage you to attend all the tutorials and reflective practice sessions.

It is possible to complete the course without attending all of the tutorials and other live training and group sessions but you must participate in all 9 mandatory mediation role plays in order to complete the course. 

If you have a problem that prevents you from meeting the course timelines you can request a transfer to a different course group.

You can request a transfer up to 2 times and must complete the course within 12 months. 

Role plays are a mandatory part of the course and require significant effort to coordinate. 

You will cause significant disruption if you are a “no show” or otherwise are not prepared e.g. have not allowed the 2 hour time slot or do not have a quiet, distraction free space to participate. 

Please ensure that you meet your commitments once you enrol in the course. 

The course is designed for online delivery. We may be able to accommodate a role play day where you will be able to participate in 3 role plays in person. 

This depends on the availability of a trainer and two other students who are interested in the same location. 

Please indicate your interest in a role play day on the enrolment form. 

An additional cost applies to help cover catering and room hire costs for role play days.